Privacy Policy | Vouchio Homes

Vouchio Homes ("Vouchio", "we", "us" or "our") respects your privacy and is committed to handling personal data responsibly.

This Privacy Policy explains how Vouchio collects, uses, stores, shares and protects personal data when you use the Vouchio Homes website, platform, applications and related services.

Vouchio operates as a hospitality discovery and booking marketplace connecting Guests and Hosts.

Vouchio Homes is a business name registered in Nigeria under Business Name Registration No. 9532021.

For applicable data-protection purposes, Vouchio may act as a data controller in relation to personal data for which it determines the purposes and means of processing. Where another party determines the purposes and means of processing, the relevant legal relationship may differ.

This Privacy Policy should be read together with the Vouchio Homes Terms of Service.

1. WHO WE ARE

Vouchio Homes
Business Name Registration No.: 9532021
Email: hello@vouchiohomes.com
Website: https://vouchiohomes.com

Vouchio is a Nigerian hospitality marketplace initially focused on Lagos.

2. PERSONAL DATA WE COLLECT

Depending on how you use Vouchio, we may collect:

Account information

full name;
email address;
phone number;
password information;
profile photograph.

Booking information

booking details;
selected property;
dates;
number of Guests;
accommodation preferences;
cancellation information;
transaction records;
communications relating to the booking.

Host information

Hosts may provide:

phone number;
property type;
property location;
listing information;
availability;
pricing;
property photographs/videos;
house rules;
payout information.

Payout/refund information

Where necessary, we may collect:

bank account name;
bank account number;
bank name.

Vouchio does not currently require government-issued identification as a standard Guest booking requirement.

Vouchio does not currently claim to conduct formal legal title verification of properties.

3. PAYMENT INFORMATION

Payments may be processed through Paystack and other payment providers.

Where payment is processed by a third-party payment provider, payment-card information may be collected and processed by that provider rather than directly stored by Vouchio.

Vouchio may receive transaction-related information necessary to:

confirm payment;
reconcile transactions;
process refunds;
investigate disputes;
prevent fraud;
manage bookings;
comply with legal obligations.

Paystack's own privacy and data-processing terms may also apply to information processed through its services. Paystack's current Merchant Services Agreement identifies the merchant as the controller in its DPA and provides for processing of payment and personal data in connection with payment services.

4. TECHNICAL INFORMATION

We may collect technical and usage information such as:

IP address;
device type;
operating system;
browser;
device identifiers;
approximate location derived from IP address;
pages visited;
properties viewed;
searches;
interactions;
login/activity timestamps;
referral information;
cookies;
diagnostics;
security information.

This information may be used for:

Platform operation;
analytics;
security;
fraud prevention;
troubleshooting;
performance improvement;
personalization.

5. PRECISE LOCATION

Where supported, Vouchio may request access to precise device location with your permission.

Location may be used to:

help identify nearby accommodation;
improve search results;
personalize the Platform;
provide location-related functionality.

Precise location access is not required for every use of Vouchio.

You can control location permissions through your device settings where supported.

6. HOW WE USE PERSONAL DATA

We may use personal data to:

create and manage accounts;
facilitate bookings;
communicate with Guests and Hosts;
process payments;
process refunds;
facilitate Host payouts;
provide customer support;
verify properties;
prevent fraud;
detect abuse;
investigate disputes;
moderate reviews/content;
maintain Platform security;
improve the Platform;
analyze Platform usage;
personalize recommendations;
send marketing communications where permitted;
comply with legal obligations;
protect Vouchio, users and third parties;
enforce our Terms.

7. LAWFUL BASIS FOR PROCESSING

Depending on the circumstances, Vouchio may process personal data on the basis of:

performance or preparation of a contract;
compliance with a legal obligation;
legitimate interests;
consent;
another lawful basis recognized under applicable law.

Consent is not necessarily the basis for every processing activity.

For example, information necessary to process a booking may be processed because it is necessary to provide the requested service.

Marketing, precise location and certain optional technologies may require consent or another legally appropriate basis.

8. SHARING PERSONAL DATA

We may share necessary personal data with:

Hosts and Guests

Information reasonably necessary to facilitate bookings and stays may be shared between relevant parties.

This may include names, phone numbers, booking information and relevant check-in information.

Payment providers

We may share information with Paystack and other payment-service providers necessary to process and reconcile transactions.

Service providers

We may use third-party providers for:

hosting;
analytics;
communications;
authentication;
customer support;
security;
software;
infrastructure;
marketing;
other Platform functions.

Professional advisers

Information may be shared with lawyers, accountants, auditors, insurers or other professional advisers where reasonably necessary.

Regulators and authorities

Information may be disclosed where required or lawfully requested by:

courts;
regulators;
law-enforcement authorities;
government agencies.

Business transactions

If Vouchio is involved in a merger, acquisition, restructuring or sale of assets/business, relevant personal data may be transferred as part of that transaction, subject to applicable law.

9. DATA MINIMIZATION

Vouchio seeks to collect and use personal data that is reasonably relevant to the purposes for which it is processed.

We do not intentionally collect government identification documents merely because they could be useful.

If future features require additional information, this Privacy Policy may be updated accordingly.

10. COMMUNICATIONS

Vouchio may communicate with you through:

email;
SMS;
WhatsApp;
push notifications;
in-platform messages;
other appropriate electronic channels.

Communications may include:

booking confirmations;
payment notices;
check-in information;
security alerts;
account notices;
customer support;
service updates;
marketing.

Necessary transactional, security and account communications may continue even if you opt out of marketing.

11. MARKETING

Where legally permitted, Vouchio may send:

promotions;
offers;
accommodation recommendations;
news;
marketing communications.

You may opt out of marketing communications using the unsubscribe mechanism provided or by contacting us.

Opting out of marketing does not necessarily stop transactional or security communications.

12. COOKIES AND SIMILAR TECHNOLOGIES

Vouchio may use:

strictly necessary cookies;
analytics technologies;
personalization technologies;
advertising technologies;
pixels;
similar tracking technologies.

Necessary technologies may be used to operate the Platform.

Optional technologies will be handled in accordance with applicable consent and privacy requirements.

Where applicable, you may manage optional cookie preferences through the Platform or browser/device controls.

13. REVIEWS AND USER CONTENT

If you submit a review, photograph, video, profile image or other content, the content may be displayed on the Platform or used as described in our Terms of Service.

Reviews may remain visible after an account is closed where reasonably necessary for:

Platform integrity;
historical accuracy;
dispute resolution;
fraud prevention;
legitimate records.

14. PLATFORM COMMUNICATIONS

Where Vouchio provides messaging functionality, communications may be accessed or retained where reasonably necessary for:

customer support;
dispute resolution;
fraud prevention;
security;
moderation;
legal compliance.

Vouchio does not claim that all private communications outside the Platform are accessible to it.

15. AI AND AUTOMATED SYSTEMS

Vouchio may use automated systems where appropriate for functions such as:

recommendations;
fraud detection;
security;
moderation;
support;
personalization;
ranking;
marketing.

We will not describe a particular AI system as being used unless it is actually deployed.

Where applicable law gives you rights relating to automated decision-making, Vouchio will provide the disclosures and safeguards required by law.

16. INTERNATIONAL DATA TRANSFERS

Some service providers used by Vouchio may operate outside Nigeria.

Where personal data is transferred internationally, Vouchio will use legally appropriate safeguards and comply with applicable Nigerian data-protection requirements.

The Nigerian Data Protection Commission's 2025 GAID provides additional guidance concerning cross-border transfers and data-governance obligations.

17. DATA RETENTION

Vouchio uses purpose-based retention.

We may retain:

active account information while the account remains active;
booking and payment records for accounting, refunds, disputes, fraud prevention, tax and legal purposes;
payout information for as long as reasonably necessary;
security logs for reasonable security and legal purposes;
reviews/content where reasonably necessary for Platform integrity.

When information is no longer required, we will delete, anonymize or otherwise dispose of it where reasonably practicable and subject to lawful retention obligations.

Some payment providers may have independent statutory retention obligations.

For example, Paystack's current terms describe retention requirements relating to transaction processing, settlement, refunds, fraud prevention and regulatory compliance.

18. ACCOUNT DELETION

You may request deletion of your Vouchio account.

Deletion may not result in immediate deletion of every item of personal data where retention is necessary for:

pending bookings;
refunds;
disputes;
chargebacks;
fraud prevention;
security;
accounting;
tax;
legal obligations;
regulatory obligations;
legitimate Platform integrity.

Where continued retention is necessary, Vouchio will seek to retain only what is reasonably required.

19. YOUR DATA PROTECTION RIGHTS

Subject to applicable law and relevant exceptions, you may have rights including:

the right to be informed;
access to personal data;
correction/rectification;
deletion/erasure;
restriction of processing;
objection to processing;
withdrawal of consent where consent is the legal basis;
data portability where applicable;
objection to direct marketing;
the right to complain to the relevant supervisory authority;
rights concerning certain automated decision-making.

The NDPC currently identifies rights including access, rectification, objection, restriction, portability and erasure among data-subject rights under the NDPA.

20. WITHDRAWING CONSENT

Where we rely on consent, you may withdraw that consent.

Withdrawal does not:

invalidate processing already lawfully performed;
necessarily require deletion where another lawful basis permits continued processing;
stop necessary transactional or security communications.

21. PRIVACY REQUESTS

To exercise a privacy right or ask a privacy question, contact:

hello@vouchiohomes.com

We may reasonably verify your identity before responding to a request.

Verification will be proportionate to the request and designed to prevent unauthorized disclosure or deletion.

We will not routinely require government identification merely to make an ordinary privacy request unless reasonably necessary or legally required.

22. DATA SECURITY

Vouchio uses reasonable technical and organizational measures designed to protect personal data against:

unauthorized access;
loss;
misuse;
alteration;
disclosure;
destruction.

However, no internet-based system can be guaranteed completely secure.

You are responsible for protecting your account credentials and should notify Vouchio if you suspect unauthorized account access.

23. DATA BREACHES

Where Vouchio becomes aware of a qualifying personal-data breach, it will assess, contain, investigate and remediate the incident and make notifications required by applicable law.

Where notification is legally required, Vouchio will notify the appropriate authority and/or affected individuals in accordance with applicable requirements.

24. CHILDREN

Vouchio's account, booking and transaction services are intended for persons aged 18 and above.

Persons under 18 may browse public areas of the Platform but may not create accounts or transact.

Vouchio does not intentionally solicit personal data from minors for account or booking purposes.

If we become aware that prohibited information has been collected from a minor, we may take appropriate steps in accordance with applicable law.

25. THIRD-PARTY SERVICES

Vouchio relies on third-party services to operate portions of the Platform.

These may include providers for:

payments;
hosting;
analytics;
communications;
authentication;
security;
customer support;
infrastructure.

Third parties may process information according to their own terms and privacy policies where applicable.

26. LINKS TO THIRD-PARTY WEBSITES

Vouchio may link to third-party websites or services.

Vouchio is not responsible for the privacy practices of websites it does not control.

Users should review the privacy policies of relevant third parties.

27. BUSINESS TRANSFERS

If Vouchio undergoes a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal data may be transferred as part of the transaction where legally permitted.

The receiving entity will remain subject to applicable privacy obligations.

28. PRIVACY COMPLAINTS

If you believe Vouchio has mishandled your personal data, please contact:

hello@vouchiohomes.com

We will review the complaint and take appropriate action.

Where applicable, you may also lodge a complaint with the Nigeria Data Protection Commission or another competent supervisory authority.

29. DATA PROTECTION OFFICER

Vouchio currently handles privacy enquiries through:

hello@vouchiohomes.com

Vouchio will appoint or designate a Data Protection Officer or other required privacy function where required by applicable law or regulatory requirements.

The applicable Nigerian framework includes registration and accountability obligations for relevant data controllers/processors, and the precise obligations applicable to Vouchio should be assessed against its actual scale and processing activities.

30. CHANGES TO THIS PRIVACY POLICY

Vouchio may update this Privacy Policy from time to time.

Minor changes may be implemented where appropriate.

Material changes will be communicated through appropriate channels where required.

The "Last Updated" date will indicate the current version.

31. CONTACT

For privacy and data-protection enquiries:

Vouchio Homes
Email: hello@vouchiohomes.com
Website: https://vouchiohomes.com